These Terms and Conditions set out the basis on which we provide removal and associated services to residential and commercial customers in and around Balham. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Services means removal, packing, loading, transportation, unloading, unpacking, storage, and any related services we agree to provide.
1.2 We, us and our refer to the removal company providing the services.
1.3 You and your refer to the customer, being the person, firm or company who requests and pays for the services.
1.4 Goods means the items, furniture, personal belongings, equipment, and any other property which is the subject of the services.
1.5 Contract means the legally binding agreement formed between you and us when you accept our quotation or confirm a booking.
1.6 Service area refers to locations we serve, including Balham and surrounding districts.
2.1 We provide household and office removals, packing and unpacking, and related services within our service area. Long-distance moves may be provided by agreement.
2.2 The services to be provided will be set out in our written quotation or booking confirmation. Only those services expressly described in our quotation or booking confirmation form part of the contract.
2.3 Any additional services requested on the day of the move that were not included in the original specification may be chargeable at our current rates and will be provided subject to availability.
2.4 We reserve the right to decline to carry out any work that, in our reasonable opinion, may pose a risk to health and safety, may cause damage to property that cannot be reasonably avoided, or would involve the handling or transport of prohibited or unlawful goods.
3.1 You may request a quotation by providing details of the move, including addresses, access information, inventory of goods, and preferred dates. Quotations are based on the information you provide.
3.2 Any quotation we issue is an estimate only and may be subject to change if the information you supplied is incomplete or inaccurate, or if the scope of services changes.
3.3 A booking is only confirmed once you have accepted the quotation and we have sent you written confirmation of the booking, including the agreed date, time window, and services to be provided.
3.4 You must ensure that all details stated in the booking confirmation are accurate. Any discrepancies must be notified to us as soon as possible and no later than 48 hours before the scheduled service start time.
3.5 Where access or parking is restricted or controlled, you are responsible for arranging any necessary permits, dispensations, or reservations unless we have expressly agreed in writing to arrange these on your behalf.
4.1 You are responsible for:
a. Ensuring that the property is accessible at the agreed time, including arranging parking and access for our vehicles.
b. Packing and securing your goods safely, unless you have requested and we have agreed to provide a packing service.
c. Removing and safely disconnecting any appliances prior to the service, unless otherwise agreed.
d. Obtaining any necessary permissions from landlords, building managers, or authorities for carrying out the services at the addresses involved.
4.2 You must not request us to carry, and we will not knowingly carry, any item that is prohibited, dangerous, illegal, or unsuitable for transport, including but not limited to explosives, flammable substances, firearms, drugs, live animals, or perishable goods, unless we have agreed in writing.
4.3 You must notify us in advance of any particularly valuable or fragile items, including but not limited to antiques, artwork, glass, musical instruments, and electronic equipment, so that appropriate handling can be arranged.
5.1 Our charges will be set out in the quotation or booking confirmation and may be based on a fixed price or hourly rate, plus any agreed surcharges for distance, access, waiting time, or additional services.
5.2 Unless otherwise stated, quoted prices are exclusive of any applicable taxes or third-party fees such as congestion or parking charges, which may be added to your invoice.
5.3 A deposit may be required to secure the booking. The deposit amount and due date will be stated in the quotation or booking confirmation. Deposits are generally non-refundable except as set out in the cancellation terms.
5.4 The balance of the charges is payable in accordance with the payment terms on the quotation or booking confirmation. Unless agreed otherwise, payment is due no later than the completion of the services.
5.5 We reserve the right to charge reasonable additional fees if:
a. The work takes longer than expected due to inaccurate or incomplete information provided by you.
b. Access is delayed or restricted, causing waiting time or additional journeys.
c. Additional items or services are added that were not included in the original estimate.
5.6 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate and may withhold or suspend services until payment is received in full.
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellation or amendment is only effective when acknowledged by us in writing.
6.2 If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded at our discretion, subject to any reasonable administrative charges.
6.3 If you cancel within seven days but more than 48 hours before the scheduled service date, we may retain some or all of the deposit or charge a cancellation fee equivalent to a percentage of the quoted price to cover our costs and lost opportunities.
6.4 If you cancel within 48 hours of the scheduled service start time, we reserve the right to charge up to 100 percent of the quoted price.
6.5 If you request a change of date or major amendment to the services, this will be subject to availability and may result in a revised quotation. We are under no obligation to accept amendments and may treat a substantial change as a cancellation.
6.6 We may cancel or postpone the services if:
a. You fail to make any payment when due.
b. We are unable to safely access the property.
c. Severe weather, road closures, or other events beyond our reasonable control prevent us from carrying out the services.
6.7 In the event that we cancel due to circumstances within our control, any deposit or pre-paid amount will be refunded. We will not be liable for any indirect or consequential losses arising from such cancellation.
7.1 We will exercise reasonable care and skill in providing the services. However, we are only responsible for loss or damage to goods or property where it is caused by our negligence or breach of contract.
7.2 Our liability for loss or damage to goods is limited to a reasonable replacement or repair cost, subject to an overall cap as stated in our quotation or booking confirmation. You are encouraged to arrange your own additional insurance cover if the value of your goods exceeds our stated limits.
7.3 We will not be liable for:
a. Loss or damage arising from inherent defects, pre-existing damage, or the natural deterioration of goods.
b. Loss or damage to goods packed by you, unless it can be shown that the damage was caused by our negligence in handling.
c. Indirect or consequential loss, such as loss of profit, loss of income, or loss of opportunity.
d. Damage to premises or property where such damage arises from difficult access, inadequate protection, or pre-existing conditions, and where we have taken reasonable care.
7.4 We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to severe weather, traffic incidents, accidents, strikes, or acts of authorities.
7.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of completion of the services, providing full details of the incident and the items affected.
8.1 Where we provide a packing service, we will take reasonable care to pack goods using suitable materials for normal removal operations.
8.2 You are responsible for ensuring that any self-packed boxes are adequately filled, sealed, and labelled. We may decline to carry packages that appear to be unsafe or insecure.
8.3 We reserve the right to refuse to transport items that are excessively heavy, unsafe, illegal, or not suitable for normal manual handling operations.
8.4 Fragile, high-value, or unusual items may require special handling or packaging. If you do not inform us of such items in advance, our liability for any related loss or damage may be reduced or excluded.
9.1 We are a removal service provider and not a general waste carrier. We will not remove or dispose of household waste, construction waste, hazardous materials, or any items that require specialist disposal, unless we have explicitly agreed to do so as an additional service.
9.2 Where we agree to take away unwanted items, these must be suitable for lawful disposal or recycling. We reserve the right to decline items that are contaminated, hazardous, or otherwise unsuitable.
9.3 You are responsible for declaring any items that may be considered waste or require special handling. Failure to disclose such items may result in additional charges, refusal of service, or both.
9.4 All disposal and recycling activities will be carried out in line with applicable waste and environmental regulations. Items may be taken to authorised facilities or reuse centres as appropriate.
9.5 We will not be liable for any penalties, fines, or legal action arising from your failure to comply with relevant waste or environmental regulations.
10.1 You must ensure that sufficient access is available at both collection and delivery addresses, including stairways, lifts, corridors, and doorways.
10.2 If access is restricted or unsuitable for moving certain items, we may either decline to move those items or take reasonable steps to do so, provided you accept that any such steps may increase the risk of damage and may incur additional charges.
10.3 You are responsible for arranging and paying for any parking permits, suspensions, or charges incurred as a result of carrying out the services, unless we have agreed otherwise in writing.
10.4 We will take reasonable care to protect flooring, walls, and doors where practicable, but you are encouraged to take your own precautions, especially in newly decorated or highly sensitive areas.
11.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our team as soon as possible so that we have an opportunity to resolve it on the day.
11.2 Formal complaints should be submitted in writing with full details of the matter complained of. We will investigate and respond within a reasonable timeframe.
11.3 If a dispute cannot be resolved amicably, either party may pursue their rights through the courts as provided under the governing law clause.
12.1 We will collect and process personal information provided by you for the purpose of arranging and delivering the services, invoicing, and managing our relationship with you.
12.2 Your information will be handled in accordance with applicable data protection laws. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the services or where required by law.
13.1 These Terms and Conditions, and any contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the services provided.
14.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in enforcing any of our rights under these Terms and Conditions shall be deemed to be a waiver of such rights.
14.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
14.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations.
By confirming a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions for removal services in and around Balham.
By choosing to hire one of the leading removal companies in Balham, SW12 you will receive excellent help for your relocation at price that is hard to beat.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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